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0

So, I am making an issue tracker system, where I have users who create an issue ticket and have developers or "handlers" who will get the ticket and solve them.

These handlers are associated with groups, and these groups will be responsible to assign tickets to the developers/handlers. What Entity model should I use for this?

Currently I have User for users, Ticket for tickets, Group for groups, which have a set of users and a list of tickets, and a Ticket_User for mapping tickets to users.

But I have no idea how to involve properly the group entity in this.

Any help would be greatly appreciated.

ER diagram

spring hibernate

share|improve this question

edited Mar 23 at 18:47

Károly Módos

asked Mar 23 at 10:46

Károly MódosKároly Módos

65

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Better to add your ER diagram or class diagram that would be easy to identify your issue.
  
  – Harshana
  Mar 23 at 13:46
  

  
  
  
  

add a comment | 

0

So, I am making an issue tracker system, where I have users who create an issue ticket and have developers or "handlers" who will get the ticket and solve them.

These handlers are associated with groups, and these groups will be responsible to assign tickets to the developers/handlers. What Entity model should I use for this?

Currently I have User for users, Ticket for tickets, Group for groups, which have a set of users and a list of tickets, and a Ticket_User for mapping tickets to users.

But I have no idea how to involve properly the group entity in this.

Any help would be greatly appreciated.

ER diagram

spring hibernate

share|improve this question

edited Mar 23 at 18:47

Károly Módos

asked Mar 23 at 10:46

Károly MódosKároly Módos

65

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Better to add your ER diagram or class diagram that would be easy to identify your issue.
  
  – Harshana
  Mar 23 at 13:46
  

  
  
  
  

add a comment | 

So, I am making an issue tracker system, where I have users who create an issue ticket and have developers or "handlers" who will get the ticket and solve them.

These handlers are associated with groups, and these groups will be responsible to assign tickets to the developers/handlers. What Entity model should I use for this?

Currently I have User for users, Ticket for tickets, Group for groups, which have a set of users and a list of tickets, and a Ticket_User for mapping tickets to users.

But I have no idea how to involve properly the group entity in this.

Any help would be greatly appreciated.

ER diagram

spring hibernate

share|improve this question

edited Mar 23 at 18:47

Károly Módos

asked Mar 23 at 10:46

Károly MódosKároly Módos

65

share|improve this question

edited Mar 23 at 18:47

Károly Módos

asked Mar 23 at 10:46

Károly MódosKároly Módos

65

share|improve this question

edited Mar 23 at 18:47

Károly Módos

asked Mar 23 at 10:46

Károly MódosKároly Módos

65

asked Mar 23 at 10:46

Károly MódosKároly Módos

65

asked Mar 23 at 10:46

Károly MódosKároly Módos

65