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Enterprise Bot template not resuming MainDialog in single step WaterfallDialog

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.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty margin-bottom:0;

2

When starting a dialog saying I want to talk to a human using the Enterprise Bot Template, the WaterfallDialog starts, displays the contact card and ends the flow by calling EndDialogAsync().

However, MainDialogs CompleteAsync() method is never called. Thus the bot is not asking for further help.

I noticed that in multistep WaterfallDialogs this works correctly. I believe that this has somehow to do with the RouterDialog.cs implementation, but could not make sense of it.

EscalateDialog.cs

private async Task<DialogTurnResult> SendPhone(WaterfallStepContext sc, CancellationToken cancellationToken)

 await _responder.ReplyWith(sc.Context, EscalateResponses.ResponseIds.SendPhoneMessage);
 return await sc.EndDialogAsync();

MainDialog.cs

protected override async Task CompleteAsync(DialogContext dc, CancellationToken cancellationToken = default(CancellationToken))

 // The active dialog's stack ended with a complete status
 await _responder.ReplyWith(dc.Context, MainResponses.ResponseIds.Completed);

c# botframework

share|improve this question

edited Apr 8 at 22:47

Kyle Delaney

2,98433 gold badges1515 silver badges3131 bronze badges

asked Mar 27 at 12:32

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you get the Enterprise bot from the AI repo or did you start with a VSIX template?
  
  – Kyle Delaney
  Mar 27 at 19:48
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @KyleDelaney honestly I don’t remember. It’s already 3 month ago when I started the project. Are you trying to point me to an issue that might be solved in latest commit?
  
  – Sebastian Zolg
  Mar 27 at 20:08
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  No, I'm just trying to reproduce your behavior faithfully
  
  – Kyle Delaney
  Mar 28 at 16:49
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  If I have to guess I would say I used VSIX. Not sure, though. Looking forward for your analysis. Thanks in advance.
  
  – Sebastian Zolg
  Mar 28 at 16:51
  

  
  
  
  


• 
  
  
  

  
  2
  

  
  
  
  
  
  

  
  
  I just created a new enterprise bot today and I'm afraid I can't reproduce your issue. MainDialog.CompleteAsync gets executed after EscalateDialog.SendPhone just as expected. Since you said you started the project 3 months ago, is it possible that you haven't updated to Bot Builder 4.3? While I couldn't find this particular bug in the GitHub repo, it still seems very possible that this was a bug in the SDK that's been fixed. Please check the versions of your NuGet packages and let me know what they are. I'm using 4.3.1.
  
  – Kyle Delaney
  Apr 9 at 0:35
  

  
  
  
  

 | 
show 2 more comments

2

When starting a dialog saying I want to talk to a human using the Enterprise Bot Template, the WaterfallDialog starts, displays the contact card and ends the flow by calling EndDialogAsync().

However, MainDialogs CompleteAsync() method is never called. Thus the bot is not asking for further help.

I noticed that in multistep WaterfallDialogs this works correctly. I believe that this has somehow to do with the RouterDialog.cs implementation, but could not make sense of it.

EscalateDialog.cs

private async Task<DialogTurnResult> SendPhone(WaterfallStepContext sc, CancellationToken cancellationToken)

 await _responder.ReplyWith(sc.Context, EscalateResponses.ResponseIds.SendPhoneMessage);
 return await sc.EndDialogAsync();

MainDialog.cs

protected override async Task CompleteAsync(DialogContext dc, CancellationToken cancellationToken = default(CancellationToken))

 // The active dialog's stack ended with a complete status
 await _responder.ReplyWith(dc.Context, MainResponses.ResponseIds.Completed);

c# botframework

share|improve this question

edited Apr 8 at 22:47

Kyle Delaney

2,98433 gold badges1515 silver badges3131 bronze badges

asked Mar 27 at 12:32

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Did you get the Enterprise bot from the AI repo or did you start with a VSIX template?
  
  – Kyle Delaney
  Mar 27 at 19:48
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  @KyleDelaney honestly I don’t remember. It’s already 3 month ago when I started the project. Are you trying to point me to an issue that might be solved in latest commit?
  
  – Sebastian Zolg
  Mar 27 at 20:08
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  No, I'm just trying to reproduce your behavior faithfully
  
  – Kyle Delaney
  Mar 28 at 16:49
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  If I have to guess I would say I used VSIX. Not sure, though. Looking forward for your analysis. Thanks in advance.
  
  – Sebastian Zolg
  Mar 28 at 16:51
  

  
  
  
  


• 
  
  
  

  
  2
  

  
  
  
  
  
  

  
  
  I just created a new enterprise bot today and I'm afraid I can't reproduce your issue. MainDialog.CompleteAsync gets executed after EscalateDialog.SendPhone just as expected. Since you said you started the project 3 months ago, is it possible that you haven't updated to Bot Builder 4.3? While I couldn't find this particular bug in the GitHub repo, it still seems very possible that this was a bug in the SDK that's been fixed. Please check the versions of your NuGet packages and let me know what they are. I'm using 4.3.1.
  
  – Kyle Delaney
  Apr 9 at 0:35
  

  
  
  
  

 | 
show 2 more comments

When starting a dialog saying I want to talk to a human using the Enterprise Bot Template, the WaterfallDialog starts, displays the contact card and ends the flow by calling EndDialogAsync().

However, MainDialogs CompleteAsync() method is never called. Thus the bot is not asking for further help.

I noticed that in multistep WaterfallDialogs this works correctly. I believe that this has somehow to do with the RouterDialog.cs implementation, but could not make sense of it.

EscalateDialog.cs

private async Task<DialogTurnResult> SendPhone(WaterfallStepContext sc, CancellationToken cancellationToken)

 await _responder.ReplyWith(sc.Context, EscalateResponses.ResponseIds.SendPhoneMessage);
 return await sc.EndDialogAsync();

MainDialog.cs

protected override async Task CompleteAsync(DialogContext dc, CancellationToken cancellationToken = default(CancellationToken))

 // The active dialog's stack ended with a complete status
 await _responder.ReplyWith(dc.Context, MainResponses.ResponseIds.Completed);

c# botframework

share|improve this question

edited Apr 8 at 22:47

Kyle Delaney

2,98433 gold badges1515 silver badges3131 bronze badges

asked Mar 27 at 12:32

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

private async Task<DialogTurnResult> SendPhone(WaterfallStepContext sc, CancellationToken cancellationToken)

 await _responder.ReplyWith(sc.Context, EscalateResponses.ResponseIds.SendPhoneMessage);
 return await sc.EndDialogAsync();

protected override async Task CompleteAsync(DialogContext dc, CancellationToken cancellationToken = default(CancellationToken))

 // The active dialog's stack ended with a complete status
 await _responder.ReplyWith(dc.Context, MainResponses.ResponseIds.Completed);

c# botframework

c# botframework

share|improve this question

edited Apr 8 at 22:47

Kyle Delaney

2,98433 gold badges1515 silver badges3131 bronze badges

asked Mar 27 at 12:32

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

share|improve this question

edited Apr 8 at 22:47

Kyle Delaney

2,98433 gold badges1515 silver badges3131 bronze badges

asked Mar 27 at 12:32

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

edited Apr 8 at 22:47

Kyle Delaney

2,98433 gold badges1515 silver badges3131 bronze badges

edited Apr 8 at 22:47

Kyle Delaney

2,98433 gold badges1515 silver badges3131 bronze badges

asked Mar 27 at 12:32

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

asked Mar 27 at 12:32

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

1 Answer
1

active

oldest

votes

1

As discussed in comments, this issue no longer occures in the latest enterprise bot template. I verified this myself today using version 4.3.0.171 of Enterprise Bot Template from marketplace.

If you're as me started with a previous version of the template and you want the same behaviour, then you have to change the RouterDialog.cs file.

Simply add the following lines of code in the OnContinueDialogAsync handler method:

...
case DialogTurnStatus.Empty:

 await this.RouteAsync(innerDc);
 // FIX: Waterfalls with no turns should Complete.
 if (innerDc.Stack.Count == 0)
 await CompleteAsync(innerDc);
 break;

...

After knowing where the problem came from, I could find the related GitHub PR merged on January 30 2019.

Side by side comparision of the changed file:

Result after fix is applied:

share|improve this answer

edited Apr 23 at 12:13

answered Apr 23 at 9:28

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

add a comment | 

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1

As discussed in comments, this issue no longer occures in the latest enterprise bot template. I verified this myself today using version 4.3.0.171 of Enterprise Bot Template from marketplace.

If you're as me started with a previous version of the template and you want the same behaviour, then you have to change the RouterDialog.cs file.

Simply add the following lines of code in the OnContinueDialogAsync handler method:

...
case DialogTurnStatus.Empty:

 await this.RouteAsync(innerDc);
 // FIX: Waterfalls with no turns should Complete.
 if (innerDc.Stack.Count == 0)
 await CompleteAsync(innerDc);
 break;

...

After knowing where the problem came from, I could find the related GitHub PR merged on January 30 2019.

Side by side comparision of the changed file:

Result after fix is applied:

share|improve this answer

edited Apr 23 at 12:13

answered Apr 23 at 9:28

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

add a comment | 

1

As discussed in comments, this issue no longer occures in the latest enterprise bot template. I verified this myself today using version 4.3.0.171 of Enterprise Bot Template from marketplace.

If you're as me started with a previous version of the template and you want the same behaviour, then you have to change the RouterDialog.cs file.

Simply add the following lines of code in the OnContinueDialogAsync handler method:

...
case DialogTurnStatus.Empty:

 await this.RouteAsync(innerDc);
 // FIX: Waterfalls with no turns should Complete.
 if (innerDc.Stack.Count == 0)
 await CompleteAsync(innerDc);
 break;

...

After knowing where the problem came from, I could find the related GitHub PR merged on January 30 2019.

Side by side comparision of the changed file:

Result after fix is applied:

share|improve this answer

edited Apr 23 at 12:13

answered Apr 23 at 9:28

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

add a comment | 

As discussed in comments, this issue no longer occures in the latest enterprise bot template. I verified this myself today using version 4.3.0.171 of Enterprise Bot Template from marketplace.

If you're as me started with a previous version of the template and you want the same behaviour, then you have to change the RouterDialog.cs file.

Simply add the following lines of code in the OnContinueDialogAsync handler method:

...
case DialogTurnStatus.Empty:

 await this.RouteAsync(innerDc);
 // FIX: Waterfalls with no turns should Complete.
 if (innerDc.Stack.Count == 0)
 await CompleteAsync(innerDc);
 break;

...

After knowing where the problem came from, I could find the related GitHub PR merged on January 30 2019.

Side by side comparision of the changed file:

Result after fix is applied:

share|improve this answer

edited Apr 23 at 12:13

answered Apr 23 at 9:28

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

...
case DialogTurnStatus.Empty:

 await this.RouteAsync(innerDc);
 // FIX: Waterfalls with no turns should Complete.
 if (innerDc.Stack.Count == 0)
 await CompleteAsync(innerDc);
 break;

...

share|improve this answer

edited Apr 23 at 12:13

answered Apr 23 at 9:28

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

answered Apr 23 at 9:28

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges

answered Apr 23 at 9:28

Sebastian ZolgSebastian Zolg

73244 silver badges2121 bronze badges