Styjun

I had created a bunch of custom modules bundled in a single package on a SugarCRM 8.0.0 staging instance. In order to migrate these modules I decided to publish the package so that I could have an installable zip uploaded to another instance. Unfortunately when I try to upload the zip file on the receiving instance using module loader, the installation hangs at 80 percent gives an error in the sugarlog

I am running ElasticSearch 5.4 which is compatible with the instance of the Sugar I am running. This is the error that is shown in the logs:

Thu Mar 28 17:54:19 2019 [1786][1][FATAL] Elasticsearch request failure: no such index [index: ab164c0013004724c8eba5f5f6f3f646_shared]
Thu Mar 28 17:54:19 2019 [1786][1][FATAL] Exception in Controller: ElasticaExceptionResponseException: no such index [index: ab164c0013004724c8eba5f5f6f3f646_shared] in /var/www/html/SugarPro-Full-8/vendor/ruflin/elastica/lib/Elastica/Transport/Http.php:179
Stack trace:
#0 /var/www/html/SugarPro-Full-8/vendor/ruflin/elastica/lib/Elastica/Request.php(193): ElasticaTransportHttp->exec(Object(ElasticaRequest), Array)
#1 /var/www/html/SugarPro-Full-8/vendor/ruflin/elastica/lib/Elastica/Client.php(674): ElasticaRequest->send()
#2 /var/www/html/SugarPro-Full-8/src/Elasticsearch/Adapter/Client.php(355): ElasticaClient->request('ab164c001300472...', 'PUT', Array, Array)
#3 /var/www/html/SugarPro-Full-8/vendor/ruflin/elastica/lib/Elastica/Client.php(706): SugarcrmSugarcrmElasticsearchAdapterClient->request('ab164c001300472...', 'PUT', Array, Array)
#4 /var/www/html/SugarPro-Full-8/vendor/ruflin/elastica/lib/Elastica/Index.php(562): ElasticaClient->requestEndpoint(Object(ElasticsearchEndpointsIndicesMappingPut))
#5 /var/www/html/SugarPro-Full-8/vendor/ruflin/elastica/lib/Elastica/Type.php(523): ElasticaIndex->requestEndpoint(Object(ElasticsearchEndpointsIndicesMappingPut))
#6 /var/www/html/SugarPro-Full-8/vendor/ruflin/elastica/lib/Elastica/Type/Mapping.php(250): ElasticaType->requestEndpoint(Object(ElasticsearchEndpointsIndicesMappingPut))
#7 /var/www/html/SugarPro-Full-8/src/Elasticsearch/Index/IndexManager.php(486): ElasticaTypeMapping->send()
#8 /var/www/html/SugarPro-Full-8/src/Elasticsearch/Index/IndexManager.php(390): SugarcrmSugarcrmElasticsearchIndexIndexManager->sendMapping(Object(ElasticaTypeMapping))
#9 /var/www/html/SugarPro-Full-8/src/Elasticsearch/Index/IndexManager.php(285): SugarcrmSugarcrmElasticsearchIndexIndexManager->createIndices(Object(SugarcrmSugarcrmElasticsearchIndexIndexCollection), Object(SugarcrmSugarcrmElasticsearchAnalysisAnalysisBuilder), Object(SugarcrmSugarcrmElasticsearchMappingMappingCollection), false)
#10 /var/www/html/SugarPro-Full-8/src/Elasticsearch/Index/IndexManager.php(200): SugarcrmSugarcrmElasticsearchIndexIndexManager->syncIndices(Array, false)
#11 /var/www/html/SugarPro-Full-8/src/SearchEngine/Engine/Elastic.php(113): SugarcrmSugarcrmElasticsearchIndexIndexManager->addMappings(Array)
#12 /var/www/html/SugarPro-Full-8/ModuleInstall/ModuleInstaller.php(3489): SugarcrmSugarcrmSearchEngineEngineElastic->addMappings(Array)
#13 /var/www/html/SugarPro-Full-8/ModuleInstall/ModuleInstaller.php(168): ModuleInstaller->setup_elastic_mapping()
#14 /var/www/html/SugarPro-Full-8/modules/Administration/UpgradeWizard_commit.php(342): ModuleInstaller->install('cache/upgrades/...')
#15 /var/www/html/SugarPro-Full-8/include/MVC/View/SugarView.php(489): require_once('/var/www/html/S...')
#16 /var/www/html/SugarPro-Full-8/include/MVC/View/views/view.classic.php(43): SugarView->includeClassicFile('cache/upgrades/...')
#17 /var/www/html/SugarPro-Full-8/include/MVC/View/SugarView.php(152): ViewClassic->display(Array)
#18 /var/www/html/SugarPro-Full-8/include/MVC/Controller/SugarController.php(351): SugarView->process(Array)
#19 /var/www/html/SugarPro-Full-8/include/MVC/Controller/SugarController.php(299): SugarController->processView()
#20 /var/www/html/SugarPro-Full-8/include/MVC/SugarApplication.php(198): SugarController->execute()
#21 /var/www/html/SugarPro-Full-8/index.php(27): SugarApplication->execute()
#22 main
Thu Mar 28 17:54:19 2019 [1786][1][FATAL] ERROR: rmdir_recursive(): argument cache/upgrades/temp/ICB8l3 is not a file or a dir.

I have tried to repair and rebuild several times, and have also tried to publish the package again to recheck if there were any errors I may have not noticed. I tried to use another instance for uploading in case my current instance may be corrupt, but the same was observed. I do not understand what may be causing the issue.

Elasticsearch request failure: no such index [index: ...]

This suggests that the Elasticsearch Index is missing (or corrupted).

How to fix:

• Log-on to Sugar with admin privileges


• Go to Administration -> Search (or Global Search in some versions of Sugar)


• Click the "Schedule System Index" button (and confirm the performance-related javascript alert, if any), after that a pop-up window with a list will appear


• Scroll down in the pop-up window and select "Delete existing data when index is performed. Only data in the selected modules will be indexed.".
  This step is important. If you forget to select this checkbox, the re-index will fail (because it tries to refill an existing index, rather than re-creating it from scratch).


• Confirm by clicking on the "Index" button. This will (re)create the index you need.


• Now you should be able to install new modules again!

Notes:

• The name of the Elasticsearch index is based on the value of $sugar_config['unique_key'] in config.php. Changing this value and rebuilding the cache will result in Sugar looking for a new index name. You'll have to trigger a reindex as described above (unless you somehow rename the index in Elasticsearch, so that it will be found again).


• The newly created index will possibly remain empty (which should be enough for module installs though) unless your cron/Schedulers are running. If the Elastic Search Scheduler is running it will fill the index with data within the next minutes/hours and you can use the search on the top right of Sugar.