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Dynamics CRM: Different SLA's Based on different Business hours (based on Time zone)
Dynamics CRM Field Service: Unable to approve time off requestsDynamics CRM Toggle Field Codes MissingWhich Dynamics 365 trial “app” to choose to have a full featured CRM organization?How to get Process Finish Button event in Dynamics CRM?Dynamics 365 CRM. Solution tab missingBusiness owned in MS Dynamics CRMUnable to Create a systemuser in Dynamics CRM 365 onlineDynamics CRM hierarchy securityCan you use the fields from one Dynamics CRM 365 entity in another?Restrict approving dynamics crm task based on level
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I wish to achieve Different SLA's based on different Time zone SLA's.
For Ex: SLA for North America will use Business hours from EST time zone.
Europe will use Business hours from GMT+1 and so on.
But I believe there can be only 1 default SLA which will fire for a record.
I found another way to achieve business case with Entitlement but it has limitation with associating (Lookup) for Each Account and this is not scale-able solution.
Any Ideas how to achieve the business Case?
dynamics-crm microsoft-dynamics dynamics-crm-online dynamics-365
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
add a comment |
I wish to achieve Different SLA's based on different Time zone SLA's.
For Ex: SLA for North America will use Business hours from EST time zone.
Europe will use Business hours from GMT+1 and so on.
But I believe there can be only 1 default SLA which will fire for a record.
I found another way to achieve business case with Entitlement but it has limitation with associating (Lookup) for Each Account and this is not scale-able solution.
Any Ideas how to achieve the business Case?
dynamics-crm microsoft-dynamics dynamics-crm-online dynamics-365
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
I believe I got one Idea, There is an Lookup Field "SLA" which is Tied to Default SLA. When creating a Case (for ex) depending on Account Country I can set different SLA (SLA for North America or SLA for Europe) and then my different SLA's will fire.
– AnkUser
Mar 26 at 14:39
add a comment |
I wish to achieve Different SLA's based on different Time zone SLA's.
For Ex: SLA for North America will use Business hours from EST time zone.
Europe will use Business hours from GMT+1 and so on.
But I believe there can be only 1 default SLA which will fire for a record.
I found another way to achieve business case with Entitlement but it has limitation with associating (Lookup) for Each Account and this is not scale-able solution.
Any Ideas how to achieve the business Case?
dynamics-crm microsoft-dynamics dynamics-crm-online dynamics-365
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
I wish to achieve Different SLA's based on different Time zone SLA's.
For Ex: SLA for North America will use Business hours from EST time zone.
Europe will use Business hours from GMT+1 and so on.
But I believe there can be only 1 default SLA which will fire for a record.
I found another way to achieve business case with Entitlement but it has limitation with associating (Lookup) for Each Account and this is not scale-able solution.
Any Ideas how to achieve the business Case?
dynamics-crm microsoft-dynamics dynamics-crm-online dynamics-365
dynamics-crm microsoft-dynamics dynamics-crm-online dynamics-365
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
asked Mar 26 at 14:28
AnkUserAnkUser
1,6552 gold badges5 silver badges13 bronze badges
1,6552 gold badges5 silver badges13 bronze badges
I believe I got one Idea, There is an Lookup Field "SLA" which is Tied to Default SLA. When creating a Case (for ex) depending on Account Country I can set different SLA (SLA for North America or SLA for Europe) and then my different SLA's will fire.
– AnkUser
Mar 26 at 14:39
add a comment |
I believe I got one Idea, There is an Lookup Field "SLA" which is Tied to Default SLA. When creating a Case (for ex) depending on Account Country I can set different SLA (SLA for North America or SLA for Europe) and then my different SLA's will fire.
– AnkUser
Mar 26 at 14:39
I believe I got one Idea, There is an Lookup Field "SLA" which is Tied to Default SLA. When creating a Case (for ex) depending on Account Country I can set different SLA (SLA for North America or SLA for Europe) and then my different SLA's will fire.
– AnkUser
Mar 26 at 14:39
I believe I got one Idea, There is an Lookup Field "SLA" which is Tied to Default SLA. When creating a Case (for ex) depending on Account Country I can set different SLA (SLA for North America or SLA for Europe) and then my different SLA's will fire.
– AnkUser
Mar 26 at 14:39
add a comment |
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I believe I got one Idea, There is an Lookup Field "SLA" which is Tied to Default SLA. When creating a Case (for ex) depending on Account Country I can set different SLA (SLA for North America or SLA for Europe) and then my different SLA's will fire.
– AnkUser
Mar 26 at 14:39